The Sutro Sweater
Finery Return & Exchange Policy
We want you to love what you ordered! If something isn’t quite right, we’re here to help make the process smooth and stress-free.
Return Eligibility
• Returns are issued as store credit only.
• Items must be unworn, unwashed, unaltered, and free of odors, deodorant marks, perfume, or makeup.
• Original tags must be attached.
• Returns must be initiated within 14 days of your order’s delivery date.
• Once approved, items must be shipped back within 7 days.
Final sale items cannot be returned, including:
• Clearance/markdown styles
• Jewelry, hats, intimates, bodysuits
• Holiday/seasonal items
• Gift cards
Exchanges
We are happy to offer exchanges for the same item in a different size, pending availability.
If the size you need is no longer in stock, you may return the item for store credit.
How to Request a Return (Shopify Instructions)
You can start a return directly through your Finery account.
Option 1: Start the Return From Your Account
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Visit shopfineryfashion.com and log in to your customer account.
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Navigate to Orders.
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Select the order that contains the item(s) you'd like to return.
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Click Request Return and follow the prompts.
Option 2: Start the Return From Your Order Email
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Open your order confirmation email.
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Click View My Order.
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Choose Request Return and follow the instructions.
Return Label
Once your return is approved, you will receive a prepaid return shipping label.
A flat-rate return shipping fee of $6.95 will be deducted from your store credit, unless the return is due to an error on our part.
Store Credit
After your item is received and inspected, store credit will be emailed to you as a Finery Gift Card.
Damaged or Incorrect Items
If you received a damaged or incorrect product, please contact us within 3 days of delivery at hello@fineryfashion.com with:
• Your order number
• A photo of the issue
• A brief description
We will take care of the issue promptly.
Lost or Stolen Packages
Once an order has been scanned and accepted by USPS, UPS, or FedEx, it is officially in the carrier’s possession.
Because of this:
• Finery is not responsible for lost, stolen, or mis-delivered packages.
• We cannot refund or replace packages marked delivered by the carrier.
• If your tracking shows “delivered” but you cannot find your package:
– Check with neighbors or household members
– Allow 24–48 hours (packages often show delivered before they arrive)
– Contact the carrier directly to open a missing mail claim
Carrier claim links:
• USPS – https://www.usps.com/help/missing-mail.htm
• UPS – https://www.ups.com/us/en/support/file-a-claim.page
We are happy to help guide you through the claims process, but carriers are responsible for final resolution.
Helpful Tips:
• Ship to a secure location
• Sign up for delivery notifications
• Consider using a P.O. Box if mail theft is common in your area
In-Store Returns
Online orders may be returned in-store at either Finery location.
(Refunds will still be issued as store credit.)
Meet The Sutro Sweater
Effortlessly chic with just the right amount of drama — The Sutro Sweater is the kind of piece that makes a statement without trying too hard. The asymmetric neckline creates a beautiful, fashion-forward silhouette, and the detachable gold brooch is the detail that takes this from lovely to truly special. Wear the brooch, or don't — either way, this sweater is stunning.
Quick Take
An asymmetric neck pullover sweater in ivory with a detachable gold brooch. 100% polyester. Available in Small, Medium, Large, and XL.
Product Description
The Sutro Sweater has that rare quality of feeling both relaxed and elevated at the same time. The asymmetric neckline is the standout design element — it creates an unexpected, artistic silhouette that immediately sets this apart from your average pullover. The ivory colorway is clean, fresh, and incredibly versatile, working equally well dressed up or kept casual. The detachable gold brooch is a gorgeous finishing touch that adds a luxe, vintage-inspired accent — pin it at the neckline for a dressed-up look, or remove it entirely for a cleaner, more minimal vibe. Customers are going to love the versatility.
Key Features
- Asymmetric neckline
- Detachable gold brooch
- Pullover silhouette
- Ivory colorway
- Lightweight, polished finish
Fit + Fabric
Relaxed, comfortable fit. Available in Small, Medium, Large, and XL. Fabric: 100% Polyester — smooth, lightweight, and easy to care for.
Styling Suggestions
The asymmetric neckline and ivory colorway make The Sutro incredibly easy to style. Tuck into high-waisted trousers or a sleek midi skirt for a polished, put-together look. The detachable brooch pairs beautifully with pearl or gold jewelry for an elevated, vintage-inspired outfit. For a more casual approach, wear untucked over straight-leg jeans with ankle boots. The clean ivory also photographs exceptionally well — a great option for content and in-store display. Try the brooch pinned slightly off-center for an editorial touch.
Notes from Natalie
The Sutro is absolutely gorgeous — that asymmetric neck is so unique and the gold brooch detail is just *chef's kiss*. The ivory is so clean and beautiful, and I love that you can wear the brooch or leave it off depending on the look. This one is going to be a conversation starter every single time!
- $8.99 FLAT RATE SHIPPING. FREE SHIPPING ON ORDERS $100+.
- FREE IN-STORE PICKUP AVAILABLE IN MANCHESTER OR ELKADER, IOWA
