The Olwen Cardigan
Finery Return & Exchange Policy
We want you to love what you ordered! If something isn’t quite right, we’re here to help make the process smooth and stress-free.
Return Eligibility
• Returns are issued as store credit only.
• Items must be unworn, unwashed, unaltered, and free of odors, deodorant marks, perfume, or makeup.
• Original tags must be attached.
• Returns must be initiated within 14 days of your order’s delivery date.
• Once approved, items must be shipped back within 7 days.
Final sale items cannot be returned, including:
• Clearance/markdown styles
• Jewelry, hats, intimates, bodysuits
• Holiday/seasonal items
• Gift cards
Exchanges
We are happy to offer exchanges for the same item in a different size, pending availability.
If the size you need is no longer in stock, you may return the item for store credit.
How to Request a Return (Shopify Instructions)
You can start a return directly through your Finery account.
Option 1: Start the Return From Your Account
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Visit shopfineryfashion.com and log in to your customer account.
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Navigate to Orders.
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Select the order that contains the item(s) you'd like to return.
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Click Request Return and follow the prompts.
Option 2: Start the Return From Your Order Email
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Open your order confirmation email.
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Click View My Order.
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Choose Request Return and follow the instructions.
Return Label
Once your return is approved, you will receive a prepaid return shipping label.
A flat-rate return shipping fee of $6.95 will be deducted from your store credit, unless the return is due to an error on our part.
Store Credit
After your item is received and inspected, store credit will be emailed to you as a Finery Gift Card.
Damaged or Incorrect Items
If you received a damaged or incorrect product, please contact us within 3 days of delivery at hello@fineryfashion.com with:
• Your order number
• A photo of the issue
• A brief description
We will take care of the issue promptly.
Lost or Stolen Packages
Once an order has been scanned and accepted by USPS, UPS, or FedEx, it is officially in the carrier’s possession.
Because of this:
• Finery is not responsible for lost, stolen, or mis-delivered packages.
• We cannot refund or replace packages marked delivered by the carrier.
• If your tracking shows “delivered” but you cannot find your package:
– Check with neighbors or household members
– Allow 24–48 hours (packages often show delivered before they arrive)
– Contact the carrier directly to open a missing mail claim
Carrier claim links:
• USPS – https://www.usps.com/help/missing-mail.htm
• UPS – https://www.ups.com/us/en/support/file-a-claim.page
We are happy to help guide you through the claims process, but carriers are responsible for final resolution.
Helpful Tips:
• Ship to a secure location
• Sign up for delivery notifications
• Consider using a P.O. Box if mail theft is common in your area
In-Store Returns
Online orders may be returned in-store at either Finery location.
(Refunds will still be issued as store credit.)
Meet The Olwen Cardigan
Cozy, textured, and delightfully unique — The Olwen Cardigan is your new favorite layering piece. Crafted in a playful popcorn knit with a beautiful ivory base and colorful flecks throughout, this open front cardigan adds instant charm and warmth to any outfit.
Quick Take
Multi-color popcorn knit open front cardigan in ivory with colorful flecks. Long sleeves. Sizes S–XL.
Product Description
The Olwen Cardigan is the kind of piece that makes people stop and say, "Where did you get that?" The popcorn knit texture gives it a wonderfully tactile, cozy feel, while the colorful flecks scattered throughout the ivory base add a playful, eye-catching detail that keeps it from being too plain. The open front silhouette makes it perfect for layering — throw it over a tee, a blouse, or a fitted turtleneck and instantly elevate the entire look. It's the cardigan that goes with everything and makes everything better.
Key Features
- Open front silhouette
- Long sleeves
- Multi-color popcorn knit texture
- Ivory base with colorful flecks
- Sizes S–XL
Fit + Fabric
Relaxed, open front fit. Popcorn knit construction in ivory with multicolor fleck detail.
Styling Suggestions
The ivory base means The Olwen Cardigan layers over virtually anything. Pair it over a white tee and your favorite jeans for an effortlessly casual look, or layer it over a fitted black turtleneck for a more polished, autumn vibe. The colorful flecks add just enough interest that you can keep the rest of your outfit simple and streamlined. Sneakers, loafers, or ankle boots all work beautifully.
Notes from Natalie
I am obsessed with this cardigan! The popcorn knit texture is so fun and cozy, and those little colorful flecks in the ivory are just the most adorable detail. It's one of those pieces that looks great with absolutely everything and you just feel happy wearing it. I know this one is going to be a total customer favorite — it has that perfect combination of cozy and cute!
- $8.99 FLAT RATE SHIPPING. FREE SHIPPING ON ORDERS $100+.
- FREE IN-STORE PICKUP AVAILABLE IN MANCHESTER OR ELKADER, IOWA
