The Norah Sweater
Finery Return & Exchange Policy
We want you to love what you ordered! If something isn’t quite right, we’re here to help make the process smooth and stress-free.
Return Eligibility
• Returns are issued as store credit only.
• Items must be unworn, unwashed, unaltered, and free of odors, deodorant marks, perfume, or makeup.
• Original tags must be attached.
• Returns must be initiated within 14 days of your order’s delivery date.
• Once approved, items must be shipped back within 7 days.
Final sale items cannot be returned, including:
• Clearance/markdown styles
• Jewelry, hats, intimates, bodysuits
• Holiday/seasonal items
• Gift cards
Exchanges
We are happy to offer exchanges for the same item in a different size, pending availability.
If the size you need is no longer in stock, you may return the item for store credit.
How to Request a Return (Shopify Instructions)
You can start a return directly through your Finery account.
Option 1: Start the Return From Your Account
-
Visit shopfineryfashion.com and log in to your customer account.
-
Navigate to Orders.
-
Select the order that contains the item(s) you'd like to return.
-
Click Request Return and follow the prompts.
Option 2: Start the Return From Your Order Email
-
Open your order confirmation email.
-
Click View My Order.
-
Choose Request Return and follow the instructions.
Return Label
Once your return is approved, you will receive a prepaid return shipping label.
A flat-rate return shipping fee of $6.95 will be deducted from your store credit, unless the return is due to an error on our part.
Store Credit
After your item is received and inspected, store credit will be emailed to you as a Finery Gift Card.
Damaged or Incorrect Items
If you received a damaged or incorrect product, please contact us within 3 days of delivery at hello@fineryfashion.com with:
• Your order number
• A photo of the issue
• A brief description
We will take care of the issue promptly.
Lost or Stolen Packages
Once an order has been scanned and accepted by USPS, UPS, or FedEx, it is officially in the carrier’s possession.
Because of this:
• Finery is not responsible for lost, stolen, or mis-delivered packages.
• We cannot refund or replace packages marked delivered by the carrier.
• If your tracking shows “delivered” but you cannot find your package:
– Check with neighbors or household members
– Allow 24–48 hours (packages often show delivered before they arrive)
– Contact the carrier directly to open a missing mail claim
Carrier claim links:
• USPS – https://www.usps.com/help/missing-mail.htm
• UPS – https://www.ups.com/us/en/support/file-a-claim.page
We are happy to help guide you through the claims process, but carriers are responsible for final resolution.
Helpful Tips:
• Ship to a secure location
• Sign up for delivery notifications
• Consider using a P.O. Box if mail theft is common in your area
In-Store Returns
Online orders may be returned in-store at either Finery location.
(Refunds will still be issued as store credit.)
Meet The Norah Sweater
Classic, cozy, and undeniably chic — The Norah Sweater is a cream button-up pullover style knit sweater with beautiful black contrast stripes. A timeless combination that feels fresh, polished, and endlessly wearable this season.
Quick Take
Button-up pullover style knit sweater in cream with black contrast stripes. 100% Acrylic. Sizes S/M–2X/3X.
Product Description
The Norah Sweater is that perfect sweater you've been looking for — the one that looks great with everything and makes you feel effortlessly put together every time you wear it. The cream base with bold black contrast stripes gives it a classic, graphic quality that feels both timeless and current. The button-up pullover style adds a subtle, elevated detail to the otherwise relaxed silhouette. In 100% acrylic, it's soft, easy to care for, and available in a full inclusive size range from S/M through 2X/3X so everyone can wear it.
Key Features
- Button-up pullover style
- Black contrast stripe detail
- Cream colorway with black accents
- 100% Acrylic
- Sizes S/M, M/L, 1X/2X, 2X/3X
Fit + Fabric
Relaxed pullover fit. 100% Acrylic knit. Cream with black contrast stripe pattern.
Styling Suggestions
The cream and black stripe combination is one of the most versatile pairings imaginable. Style The Norah Sweater with black jeans and ankle boots for a sleek monochromatic look, or go for contrast with camel, tan, or denim pants for a warm, layered outfit. The button detail at the neckline looks especially beautiful slightly unbuttoned with a delicate necklace. Add simple gold or silver jewelry and you're done.
Notes from Natalie
The Norah Sweater is just so classic and beautiful — I love the cream with black stripe combination, it's such a timeless pairing that feels so fresh and current for this season. The button-up detail is such a pretty touch and the knit texture is wonderfully cozy. This is one of those sweaters that goes with everything in your closet and just makes every outfit look more polished. I know you're going to reach for this one over and over!
- $8.99 FLAT RATE SHIPPING. FREE SHIPPING ON ORDERS $100+.
- FREE IN-STORE PICKUP AVAILABLE IN MANCHESTER OR ELKADER, IOWA
