The Matty Sweater
Finery Return & Exchange Policy
We want you to love what you ordered! If something isn’t quite right, we’re here to help make the process smooth and stress-free.
Return Eligibility
• Returns are issued as store credit only.
• Items must be unworn, unwashed, unaltered, and free of odors, deodorant marks, perfume, or makeup.
• Original tags must be attached.
• Returns must be initiated within 14 days of your order’s delivery date.
• Once approved, items must be shipped back within 7 days.
Final sale items cannot be returned, including:
• Clearance/markdown styles
• Jewelry, hats, intimates, bodysuits
• Holiday/seasonal items
• Gift cards
Exchanges
We are happy to offer exchanges for the same item in a different size, pending availability.
If the size you need is no longer in stock, you may return the item for store credit.
How to Request a Return (Shopify Instructions)
You can start a return directly through your Finery account.
Option 1: Start the Return From Your Account
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Visit shopfineryfashion.com and log in to your customer account.
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Navigate to Orders.
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Select the order that contains the item(s) you'd like to return.
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Click Request Return and follow the prompts.
Option 2: Start the Return From Your Order Email
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Open your order confirmation email.
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Click View My Order.
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Choose Request Return and follow the instructions.
Return Label
Once your return is approved, you will receive a prepaid return shipping label.
A flat-rate return shipping fee of $6.95 will be deducted from your store credit, unless the return is due to an error on our part.
Store Credit
After your item is received and inspected, store credit will be emailed to you as a Finery Gift Card.
Damaged or Incorrect Items
If you received a damaged or incorrect product, please contact us within 3 days of delivery at hello@fineryfashion.com with:
• Your order number
• A photo of the issue
• A brief description
We will take care of the issue promptly.
Lost or Stolen Packages
Once an order has been scanned and accepted by USPS, UPS, or FedEx, it is officially in the carrier’s possession.
Because of this:
• Finery is not responsible for lost, stolen, or mis-delivered packages.
• We cannot refund or replace packages marked delivered by the carrier.
• If your tracking shows “delivered” but you cannot find your package:
– Check with neighbors or household members
– Allow 24–48 hours (packages often show delivered before they arrive)
– Contact the carrier directly to open a missing mail claim
Carrier claim links:
• USPS – https://www.usps.com/help/missing-mail.htm
• UPS – https://www.ups.com/us/en/support/file-a-claim.page
We are happy to help guide you through the claims process, but carriers are responsible for final resolution.
Helpful Tips:
• Ship to a secure location
• Sign up for delivery notifications
• Consider using a P.O. Box if mail theft is common in your area
In-Store Returns
Online orders may be returned in-store at either Finery location.
(Refunds will still be issued as store credit.)
Meet The Matty Sweater
Ultra cozy and impossibly chic — The Matty Sweater is the oversized rib knit you've been looking for. A relaxed oversize cut with beautiful rib detailing and roll cuff details gives it a luxurious, laid-back quality that's completely irresistible. In a warm, rich coco colorway that works with everything.
Quick Take
Ultra cozy oversized rib knit sweater with roll detail cuffs in coco. 60% Cotton, 40% Acrylic. Sizes S–L.
Product Description
The Matty Sweater is the definition of cozy done right. The oversized cut gives it that luxurious, enveloping fit that feels like being wrapped in a blanket, while the rib detailing adds beautiful texture and structure that keeps it from feeling too casual. The roll detail cuffs are a charming finishing touch — a small detail that adds a lot of character. The 60% cotton, 40% acrylic blend is soft, warm, and incredibly comfortable, and the warm coco colorway is a gorgeous, rich neutral that layers beautifully with everything in your wardrobe.
Key Features
- Oversized cut
- Rib detail construction
- Roll detail cuffs
- Ultra cozy fabric
- Coco colorway
- 60% Cotton, 40% Acrylic
- Sizes S–L
Fit + Fabric
Oversized, relaxed fit. 60% Cotton, 40% Acrylic. Soft, cozy rib knit. Natalie is wearing a size medium. Oversized fit.
Styling Suggestions
The coco colorway pairs beautifully with denim, cream, ivory, camel, and chocolate brown. Style The Matty Sweater with straight-leg jeans and ankle boots for an effortlessly chic look, or wear it with wide-leg trousers and loafers for a more polished everyday outfit. The oversized silhouette looks especially great with slim-fit bottoms for a balanced, fashion-forward look.
Notes from Natalie
This sweater is absolutely everything — the oversized rib knit is so incredibly cozy and the roll cuffs are such a cute detail. The coco color is so warm and beautiful, and it goes with so many things in my wardrobe. It's one of those sweaters that just feels luxurious and expensive while being incredibly wearable. I am obsessed with this one!
- $8.99 FLAT RATE SHIPPING. FREE SHIPPING ON ORDERS $100+.
- FREE IN-STORE PICKUP AVAILABLE IN MANCHESTER OR ELKADER, IOWA
