The Josie Sweater
Finery Return & Exchange Policy
We want you to love what you ordered! If something isnβt quite right, weβre here to help make the process smooth and stress-free.
Return Eligibility
β’ Returns are issued as store credit only.
β’ Items must be unworn, unwashed, unaltered, and free of odors, deodorant marks, perfume, or makeup.
β’ Original tags must be attached.
β’ Returns must be initiated within 14 days of your orderβs delivery date.
β’ Once approved, items must be shipped back within 7 days.
Final sale items cannot be returned, including:
β’ Clearance/markdown styles
β’ Jewelry, hats, intimates, bodysuits
β’ Holiday/seasonal items
β’ Gift cards
Exchanges
We are happy to offer exchanges for the same item in a different size, pending availability.
If the size you need is no longer in stock, you may return the item for store credit.
How to Request a Return (Shopify Instructions)
You can start a return directly through your Finery account.
Option 1: Start the Return From Your Account
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Visit shopfineryfashion.com and log in to your customer account.
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Navigate to Orders.
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Select the order that contains the item(s) you'd like to return.
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Click Request Return and follow the prompts.
Option 2: Start the Return From Your Order Email
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Open your order confirmation email.
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Click View My Order.
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Choose Request Return and follow the instructions.
Return Label
Once your return is approved, you will receive a prepaid return shipping label.
A flat-rate return shipping fee of $6.95 will be deducted from your store credit, unless the return is due to an error on our part.
Store Credit
After your item is received and inspected, store credit will be emailed to you as a Finery Gift Card.
Damaged or Incorrect Items
If you received a damaged or incorrect product, please contact us within 3 days of delivery at hello@fineryfashion.com with:
β’ Your order number
β’ A photo of the issue
β’ A brief description
We will take care of the issue promptly.
Lost or Stolen Packages
Once an order has been scanned and accepted by USPS, UPS, or FedEx, it is officially in the carrierβs possession.
Because of this:
β’ Finery is not responsible for lost, stolen, or mis-delivered packages.
β’ We cannot refund or replace packages marked delivered by the carrier.
β’ If your tracking shows βdeliveredβ but you cannot find your package:
β Check with neighbors or household members
β Allow 24β48 hours (packages often show delivered before they arrive)
β Contact the carrier directly to open a missing mail claim
Carrier claim links:
β’ USPS β https://www.usps.com/help/missing-mail.htmΒ
β’Β UPS β https://www.ups.com/us/en/support/file-a-claim.pageΒ
We are happy to help guide you through the claims process, but carriers are responsible for final resolution.
Helpful Tips:
β’ Ship to a secure location
β’ Sign up for delivery notifications
β’ Consider using a P.O. Box if mail theft is common in your area
In-Store Returns
Online orders may be returned in-store at either Finery location.
(Refunds will still be issued as store credit.)
Meet The Josie Sweater
The Josie Sweater is a textural dream. With its marled knit pattern and contrast white whipstitch detail along the sleeves, it's a sweater that has all the right details to make it truly special.
Quick Take
A boxy, drop shoulder knit pullover with a textured bodice, whipstitch sleeve detail, and a warm oatmeal marled colorway β cozy with a crafted touch.
Product Description
The Josie Sweater features a relaxed, boxy silhouette with a classic crew neckline and drop shoulder fit. The textured knit bodice adds depth and dimension, while the contrast white whipstitch detail along the sleeves gives it a handcrafted, artisan-inspired feel. Ribbed hem and cuffs finish the look with a clean, polished edge. The warm oatmeal multi colorway is effortlessly versatile.
Key Features
- Crew neckline with boxy, drop shoulder silhouette
- Relaxed fit β perfect for layering
- Textured knit bodice for added dimension
- Contrast white whipstitch detail along the sleeves
- Marled multi-tone pattern in a warm oatmeal hue
- Ribbed hem and cuffs for a neat, finished look
Fit + Fabric
Boxy, relaxed fit. 55% Polyester, 18% Acrylic, 17% Nylon, 10% Wool. Available in Small, Medium, and Large.
Styling Suggestions
Wear with straight-leg dark denim and ankle boots for an easy, put-together look. The neutral oatmeal tone makes it a natural layering piece β try it over a fitted turtleneck or under a long coat for added warmth.
Notes from Natalie
The whipstitch detail on the sleeves is what makes the Josie so unique β it's one of those special little touches that makes it feel really intentional and special. The marled texture is gorgeous and the oatmeal color goes with absolutely everything!
- $8.99 FLAT RATE SHIPPING. FREE SHIPPING ON ORDERS $100+.
- FREE IN-STORE PICKUP AVAILABLE IN MANCHESTER OR ELKADER, IOWA
