The Jones Coat
Finery Return & Exchange Policy
We want you to love what you ordered! If something isn’t quite right, we’re here to help make the process smooth and stress-free.
Return Eligibility
• Returns are issued as store credit only.
• Items must be unworn, unwashed, unaltered, and free of odors, deodorant marks, perfume, or makeup.
• Original tags must be attached.
• Returns must be initiated within 14 days of your order’s delivery date.
• Once approved, items must be shipped back within 7 days.
Final sale items cannot be returned, including:
• Clearance/markdown styles
• Jewelry, hats, intimates, bodysuits
• Holiday/seasonal items
• Gift cards
Exchanges
We are happy to offer exchanges for the same item in a different size, pending availability.
If the size you need is no longer in stock, you may return the item for store credit.
How to Request a Return (Shopify Instructions)
You can start a return directly through your Finery account.
Option 1: Start the Return From Your Account
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Visit shopfineryfashion.com and log in to your customer account.
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Navigate to Orders.
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Select the order that contains the item(s) you'd like to return.
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Click Request Return and follow the prompts.
Option 2: Start the Return From Your Order Email
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Open your order confirmation email.
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Click View My Order.
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Choose Request Return and follow the instructions.
Return Label
Once your return is approved, you will receive a prepaid return shipping label.
A flat-rate return shipping fee of $6.95 will be deducted from your store credit, unless the return is due to an error on our part.
Store Credit
After your item is received and inspected, store credit will be emailed to you as a Finery Gift Card.
Damaged or Incorrect Items
If you received a damaged or incorrect product, please contact us within 3 days of delivery at hello@fineryfashion.com with:
• Your order number
• A photo of the issue
• A brief description
We will take care of the issue promptly.
Lost or Stolen Packages
Once an order has been scanned and accepted by USPS, UPS, or FedEx, it is officially in the carrier’s possession.
Because of this:
• Finery is not responsible for lost, stolen, or mis-delivered packages.
• We cannot refund or replace packages marked delivered by the carrier.
• If your tracking shows “delivered” but you cannot find your package:
– Check with neighbors or household members
– Allow 24–48 hours (packages often show delivered before they arrive)
– Contact the carrier directly to open a missing mail claim
Carrier claim links:
• USPS – https://www.usps.com/help/missing-mail.htm
• UPS – https://www.ups.com/us/en/support/file-a-claim.page
We are happy to help guide you through the claims process, but carriers are responsible for final resolution.
Helpful Tips:
• Ship to a secure location
• Sign up for delivery notifications
• Consider using a P.O. Box if mail theft is common in your area
In-Store Returns
Online orders may be returned in-store at either Finery location.
(Refunds will still be issued as store credit.)
Meet The Jones Coat
Warm, stylish, and built for the season — The Jones Coat is the puffer jacket you'll live in all fall and winter. The suede-like quilted exterior has a beautiful, luxurious texture that sets it apart from a standard puffer, while the attachable hood with heather placket adds a cool, contrasting detail. With a drop shoulder silhouette, zipper front with snap button closure, and roomy side pockets, this coat is as functional as it is fashionable.
Quick Take
A quilted puffer coat in mocha with an attachable heather hood and placket. Suede-like material with zipper front, snap button closure, drop shoulder, and front side pockets. 73% polyester, 25% cotton, 2% spandex. Available in Small, Medium, and Large.
Product Description
The Jones Coat checks every box for a cold-weather essential. The suede-like quilted exterior gives it a rich, elevated look that feels far more luxurious than a standard puffer, and the mocha colorway is a perfect fall neutral. The attachable hood features a heather contrast that adds visual interest and a modern, streetwear-inspired edge. The drop shoulder design keeps things relaxed and comfortable, while the zipper front with snap button closure ensures warmth and ease. Front side pockets are generously sized and practical for everyday wear. The polyester-cotton-spandex blend provides warmth, structure, and just enough stretch for a comfortable, flattering fit.
Key Features
- Quilted puffer construction
- Suede-like exterior material
- Attachable hood with heather contrast placket
- Zipper front with snap button closure
- Drop shoulder silhouette
- Front side pockets
- Long sleeves
- Mocha colorway
Fit + Fabric
Relaxed drop shoulder fit. Available in Small, Medium, and Large. Fabric: 73% Polyester, 25% Cotton, 2% Spandex — warm, structured, and comfortable with a suede-like finish.
Styling Suggestions
Mocha is one of the most wearable neutrals of the season, and The Jones Coat layers effortlessly over virtually everything. Throw it over a chunky sweater and jeans for a cozy, put-together everyday look, or layer it over a dress and boots for something more polished. The attachable hood gives you styling flexibility — wear it on for a casual, sporty look or remove it for a sleeker silhouette. The suede-like texture photographs beautifully and will make a great addition to in-store displays and content.
Notes from Natalie
The Jones Coat is such a great piece — the suede-like quilted fabric feels so luxurious and the mocha with heather hood combination is absolutely gorgeous. This is exactly the kind of practical, stylish coat that customers are looking for right now. It's going to sell fast!
- $8.99 FLAT RATE SHIPPING. FREE SHIPPING ON ORDERS $100+.
- FREE IN-STORE PICKUP AVAILABLE IN MANCHESTER OR ELKADER, IOWA
