The Clarah Top
Finery Return & Exchange Policy
We want you to love what you ordered! If something isn’t quite right, we’re here to help make the process smooth and stress-free.
Return Eligibility
• Returns are issued as store credit only.
• Items must be unworn, unwashed, unaltered, and free of odors, deodorant marks, perfume, or makeup.
• Original tags must be attached.
• Returns must be initiated within 14 days of your order’s delivery date.
• Once approved, items must be shipped back within 7 days.
Final sale items cannot be returned, including:
• Clearance/markdown styles
• Jewelry, hats, intimates, bodysuits
• Holiday/seasonal items
• Gift cards
Exchanges
We are happy to offer exchanges for the same item in a different size, pending availability.
If the size you need is no longer in stock, you may return the item for store credit.
How to Request a Return (Shopify Instructions)
You can start a return directly through your Finery account.
Option 1: Start the Return From Your Account
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Visit shopfineryfashion.com and log in to your customer account.
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Navigate to Orders.
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Select the order that contains the item(s) you'd like to return.
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Click Request Return and follow the prompts.
Option 2: Start the Return From Your Order Email
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Open your order confirmation email.
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Click View My Order.
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Choose Request Return and follow the instructions.
Return Label
Once your return is approved, you will receive a prepaid return shipping label.
A flat-rate return shipping fee of $6.95 will be deducted from your store credit, unless the return is due to an error on our part.
Store Credit
After your item is received and inspected, store credit will be emailed to you as a Finery Gift Card.
Damaged or Incorrect Items
If you received a damaged or incorrect product, please contact us within 3 days of delivery at hello@fineryfashion.com with:
• Your order number
• A photo of the issue
• A brief description
We will take care of the issue promptly.
Lost or Stolen Packages
Once an order has been scanned and accepted by USPS, UPS, or FedEx, it is officially in the carrier’s possession.
Because of this:
• Finery is not responsible for lost, stolen, or mis-delivered packages.
• We cannot refund or replace packages marked delivered by the carrier.
• If your tracking shows “delivered” but you cannot find your package:
– Check with neighbors or household members
– Allow 24–48 hours (packages often show delivered before they arrive)
– Contact the carrier directly to open a missing mail claim
Carrier claim links:
• USPS – https://www.usps.com/help/missing-mail.htm
• UPS – https://www.ups.com/us/en/support/file-a-claim.page
We are happy to help guide you through the claims process, but carriers are responsible for final resolution.
Helpful Tips:
• Ship to a secure location
• Sign up for delivery notifications
• Consider using a P.O. Box if mail theft is common in your area
In-Store Returns
Online orders may be returned in-store at either Finery location.
(Refunds will still be issued as store credit.)
Meet The Clarah Top
Cozy, textured, and endlessly wearable — The Clarah Top is the perfect layering piece for the season. The half-button neckline creates a flattering, slightly open look that's more interesting than a standard crew neck, and the textured stripe adds beautiful visual dimension to the warm grey colorway. Super soft and incredibly comfortable, this is the top you'll want to wear every single day.
Quick Take
A half-button long sleeve textured stripe cozy top in grey. 55% viscose, 45% nylon — incredibly soft and drapey. Available in Small, Medium, Large, and XL.
Product Description
The Clarah Top is exactly what you want when you need to feel comfortable and put-together at the same time. The viscose-nylon blend gives it a beautiful drape and an incredibly soft hand feel that customers will immediately love when they touch it. The half-button neckline is a thoughtful detail that creates a flattering open collar and adds a little more visual interest than a standard pullover top. The textured stripe runs through the fabric, giving the grey colorway depth and dimension that makes it feel far more elevated than a plain grey top. The long sleeve silhouette is comfortable and cozy for all-day wear — tuck it in, leave it out, or layer it under a vest or jacket.
Key Features
- Half-button neckline
- Long sleeves
- Textured stripe fabric
- Warm grey colorway
- Soft, drapey viscose-nylon blend
Fit + Fabric
Relaxed, comfortable fit. Available in Small, Medium, Large, and XL. Fabric: 55% Viscose, 45% Nylon — incredibly soft, drapey, and comfortable.
Styling Suggestions
Grey is one of the most versatile neutrals — The Clarah Top pairs with absolutely everything. Try tucked into high-waisted trousers or a midi skirt for a polished, put-together look. The half-button neckline looks especially great with layered necklaces or a statement earring. Pair with straight-leg jeans and ankle boots for a classic cozy casual outfit, or layer under a vest or structured jacket for extra warmth and dimension. The textured stripe catches the light beautifully in photos — a great option for in-store displays and content.
Notes from Natalie
The Clarah Top is so cozy and beautiful — the half-button detail and textured stripe make it feel really special and elevated. The grey is such a perfect, wearable color and the fabric is incredibly soft. This is going to be a customer favorite for sure!
- $8.99 FLAT RATE SHIPPING. FREE SHIPPING ON ORDERS $100+.
- FREE IN-STORE PICKUP AVAILABLE IN MANCHESTER OR ELKADER, IOWA
