The Chelsea Pullover
Finery Return & Exchange Policy
We want you to love what you ordered! If something isn’t quite right, we’re here to help make the process smooth and stress-free.
Return Eligibility
• Returns are issued as store credit only.
• Items must be unworn, unwashed, unaltered, and free of odors, deodorant marks, perfume, or makeup.
• Original tags must be attached.
• Returns must be initiated within 14 days of your order’s delivery date.
• Once approved, items must be shipped back within 7 days.
Final sale items cannot be returned, including:
• Clearance/markdown styles
• Jewelry, hats, intimates, bodysuits
• Holiday/seasonal items
• Gift cards
Exchanges
We are happy to offer exchanges for the same item in a different size, pending availability.
If the size you need is no longer in stock, you may return the item for store credit.
How to Request a Return (Shopify Instructions)
You can start a return directly through your Finery account.
Option 1: Start the Return From Your Account
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Visit shopfineryfashion.com and log in to your customer account.
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Navigate to Orders.
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Select the order that contains the item(s) you'd like to return.
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Click Request Return and follow the prompts.
Option 2: Start the Return From Your Order Email
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Open your order confirmation email.
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Click View My Order.
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Choose Request Return and follow the instructions.
Return Label
Once your return is approved, you will receive a prepaid return shipping label.
A flat-rate return shipping fee of $6.95 will be deducted from your store credit, unless the return is due to an error on our part.
Store Credit
After your item is received and inspected, store credit will be emailed to you as a Finery Gift Card.
Damaged or Incorrect Items
If you received a damaged or incorrect product, please contact us within 3 days of delivery at hello@fineryfashion.com with:
• Your order number
• A photo of the issue
• A brief description
We will take care of the issue promptly.
Lost or Stolen Packages
Once an order has been scanned and accepted by USPS, UPS, or FedEx, it is officially in the carrier’s possession.
Because of this:
• Finery is not responsible for lost, stolen, or mis-delivered packages.
• We cannot refund or replace packages marked delivered by the carrier.
• If your tracking shows “delivered” but you cannot find your package:
– Check with neighbors or household members
– Allow 24–48 hours (packages often show delivered before they arrive)
– Contact the carrier directly to open a missing mail claim
Carrier claim links:
• USPS – https://www.usps.com/help/missing-mail.htm
• UPS – https://www.ups.com/us/en/support/file-a-claim.page
We are happy to help guide you through the claims process, but carriers are responsible for final resolution.
Helpful Tips:
• Ship to a secure location
• Sign up for delivery notifications
• Consider using a P.O. Box if mail theft is common in your area
In-Store Returns
Online orders may be returned in-store at either Finery location.
(Refunds will still be issued as store credit.)
Meet The Chelsea Pullover
Preppy meets cozy in the most perfect way — The Chelsea Pullover is the knit sweater you'll live in all season. A navy and cream stripe knit body gets an unexpected and totally charming twist with a pointed denim collar and contrast denim placket. The half button-down detail adds an elevated, structured touch, while the drop shoulder and relaxed fit keep it effortlessly comfortable. Equal parts polished and laid-back.
Quick Take
Navy and cream stripe knit pullover with pointed denim collar, contrast denim placket, and half button-down detail. Drop shoulder, relaxed fit, long sleeves. Sizes S–XL.
Product Description
The Chelsea Pullover is one of those truly special pieces that has a personality all its own. The navy and cream stripe knit is classic and timeless, but the pointed denim collar is what makes it completely unique — it's such a fun, unexpected detail that gives this sweater a preppy, fashion-forward edge. The contrast denim button placket echoes that detail beautifully, and the half button-down front adds a structural element that's both practical and stylish. Drop shoulders and a relaxed fit make it incredibly comfortable, and the long sleeves are perfect for layering. A sweater that genuinely earns compliments every time you wear it.
Key Features
- Pointed denim collar
- Contrast denim button placket
- Half button-down front
- Navy and cream stripe pattern
- Drop shoulder
- Relaxed fit
- Long sleeves
- Knit pullover construction
- Sizes S–XL
Fit + Fabric
Relaxed fit with drop shoulders. 43% Acrylic, 29% Nylon, 28% Polyester.
Styling Suggestions
The navy and cream colorway pairs beautifully with white, denim, camel, and red. Style The Chelsea over a collared button-down for a classic layered preppy look, or wear it with straight-leg jeans and loafers for effortless weekend style. The denim collar detail looks especially great with dark wash denim for a tonal, polished outfit.
Notes from Natalie
This sweater is SO cute — the denim collar on a stripe knit is such an unexpected and genius combination. It has such a great, unique personality while still being really wearable and versatile. I love the half button detail too. This one is absolutely going to fly off the floor!
- $8.99 FLAT RATE SHIPPING. FREE SHIPPING ON ORDERS $100+.
- FREE IN-STORE PICKUP AVAILABLE IN MANCHESTER OR ELKADER, IOWA
