The Collette Sweater
Finery Return & Exchange Policy
We want you to love what you ordered! If something isn’t quite right, we’re here to help make the process smooth and stress-free.
Return Eligibility
• Returns are issued as store credit only.
• Items must be unworn, unwashed, unaltered, and free of odors, deodorant marks, perfume, or makeup.
• Original tags must be attached.
• Returns must be initiated within 14 days of your order’s delivery date.
• Once approved, items must be shipped back within 7 days.
Final sale items cannot be returned, including:
• Clearance/markdown styles
• Jewelry, hats, intimates, bodysuits
• Holiday/seasonal items
• Gift cards
Exchanges
We are happy to offer exchanges for the same item in a different size, pending availability.
If the size you need is no longer in stock, you may return the item for store credit.
How to Request a Return (Shopify Instructions)
You can start a return directly through your Finery account.
Option 1: Start the Return From Your Account
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Visit shopfineryfashion.com and log in to your customer account.
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Navigate to Orders.
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Select the order that contains the item(s) you'd like to return.
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Click Request Return and follow the prompts.
Option 2: Start the Return From Your Order Email
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Open your order confirmation email.
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Click View My Order.
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Choose Request Return and follow the instructions.
Return Label
Once your return is approved, you will receive a prepaid return shipping label.
A flat-rate return shipping fee of $6.95 will be deducted from your store credit, unless the return is due to an error on our part.
Store Credit
After your item is received and inspected, store credit will be emailed to you as a Finery Gift Card.
Damaged or Incorrect Items
If you received a damaged or incorrect product, please contact us within 3 days of delivery at hello@fineryfashion.com with:
• Your order number
• A photo of the issue
• A brief description
We will take care of the issue promptly.
Lost or Stolen Packages
Once an order has been scanned and accepted by USPS, UPS, or FedEx, it is officially in the carrier’s possession.
Because of this:
• Finery is not responsible for lost, stolen, or mis-delivered packages.
• We cannot refund or replace packages marked delivered by the carrier.
• If your tracking shows “delivered” but you cannot find your package:
– Check with neighbors or household members
– Allow 24–48 hours (packages often show delivered before they arrive)
– Contact the carrier directly to open a missing mail claim
Carrier claim links:
• USPS – https://www.usps.com/help/missing-mail.htm
• UPS – https://www.ups.com/us/en/support/file-a-claim.page
We are happy to help guide you through the claims process, but carriers are responsible for final resolution.
Helpful Tips:
• Ship to a secure location
• Sign up for delivery notifications
• Consider using a P.O. Box if mail theft is common in your area
In-Store Returns
Online orders may be returned in-store at either Finery location.
(Refunds will still be issued as store credit.)
Meet The Collette Sweater
Effortlessly chic and beautifully detailed, The Collette Sweater is an elevated essential for your wardrobe. Featuring a gorgeous boatneck off-the-shoulder design and a polished gold button accent, it's the kind of sweater that makes any outfit look intentional. In a soft, versatile cream colorway, it's a piece you'll reach for again and again.
Quick Take
A long sleeve boatneck off-the-shoulder sweater with gold button accent in cream. 65% Polyester, 29% Nylon, 6% Wool. Elevated layering in the most beautiful way.
Product Description
The Collette Sweater is everything a great sweater should be — soft, flattering, and just a little special. The off-the-shoulder boatneck silhouette lends an effortlessly feminine feel, while the gold button accent detail adds that extra touch of polish that sets it apart. In a warm cream colorway, it transitions seamlessly from day to night, from casual to dressed up. The fabric blend is smooth, cozy, and holds its shape beautifully — you're going to love how it feels on.
Key Features
- Boatneck off-the-shoulder silhouette
- Gold button accent detail
- Long sleeves
- Cream colorway
- 65% Polyester, 29% Nylon, 6% Wool
- Sizes S–XL
Fit + Fabric
65% Polyester, 29% Nylon, 6% Wool. A relaxed, elegant off-the-shoulder fit with long sleeves and a flattering boatneck neckline.
Styling Suggestions
The cream colorway is endlessly versatile — style it with dark wash jeans and gold jewelry to lean into the polished vibes, or pair with a midi skirt for a more elevated look. The off-the-shoulder neckline pairs beautifully with delicate necklaces or statement earrings.
Notes from Natalie
The gold button detail on this one is *chef's kiss* — it takes what could be a simple cream sweater and makes it feel really special and styled. The off-the-shoulder look is so flattering, and the fabric is incredibly soft. This one is going to fly out the door!
- $8.99 FLAT RATE SHIPPING. FREE SHIPPING ON ORDERS $100+.
- FREE IN-STORE PICKUP AVAILABLE IN MANCHESTER OR ELKADER, IOWA
