The Story Sweatshirt
Finery Return & Exchange Policy
We want you to love what you ordered! If something isn’t quite right, we’re here to help make the process smooth and stress-free.
Return Eligibility
• Returns are issued as store credit only.
• Items must be unworn, unwashed, unaltered, and free of odors, deodorant marks, perfume, or makeup.
• Original tags must be attached.
• Returns must be initiated within 14 days of your order’s delivery date.
• Once approved, items must be shipped back within 7 days.
Final sale items cannot be returned, including:
• Clearance/markdown styles
• Jewelry, hats, intimates, bodysuits
• Holiday/seasonal items
• Gift cards
Exchanges
We are happy to offer exchanges for the same item in a different size, pending availability.
If the size you need is no longer in stock, you may return the item for store credit.
How to Request a Return (Shopify Instructions)
You can start a return directly through your Finery account.
Option 1: Start the Return From Your Account
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Visit shopfineryfashion.com and log in to your customer account.
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Navigate to Orders.
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Select the order that contains the item(s) you'd like to return.
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Click Request Return and follow the prompts.
Option 2: Start the Return From Your Order Email
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Open your order confirmation email.
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Click View My Order.
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Choose Request Return and follow the instructions.
Return Label
Once your return is approved, you will receive a prepaid return shipping label.
A flat-rate return shipping fee of $6.95 will be deducted from your store credit, unless the return is due to an error on our part.
Store Credit
After your item is received and inspected, store credit will be emailed to you as a Finery Gift Card.
Damaged or Incorrect Items
If you received a damaged or incorrect product, please contact us within 3 days of delivery at hello@fineryfashion.com with:
• Your order number
• A photo of the issue
• A brief description
We will take care of the issue promptly.
Lost or Stolen Packages
Once an order has been scanned and accepted by USPS, UPS, or FedEx, it is officially in the carrier’s possession.
Because of this:
• Finery is not responsible for lost, stolen, or mis-delivered packages.
• We cannot refund or replace packages marked delivered by the carrier.
• If your tracking shows “delivered” but you cannot find your package:
– Check with neighbors or household members
– Allow 24–48 hours (packages often show delivered before they arrive)
– Contact the carrier directly to open a missing mail claim
Carrier claim links:
• USPS – https://www.usps.com/help/missing-mail.htm
• UPS – https://www.ups.com/us/en/support/file-a-claim.page
We are happy to help guide you through the claims process, but carriers are responsible for final resolution.
Helpful Tips:
• Ship to a secure location
• Sign up for delivery notifications
• Consider using a P.O. Box if mail theft is common in your area
In-Store Returns
Online orders may be returned in-store at either Finery location.
(Refunds will still be issued as store credit.)
Meet The Story Sweatshirt
Part cozy sweatshirt, part fashion statement — The Story Sweatshirt is a puffed quilted off-the-shoulder pullover in a warm light camel that's as eye-catching as it is comfortable. This one tells a story all on its own.
Quick Take
Puffed quilted off-the-shoulder pullover sweatshirt in light camel. 80% Cotton, 20% Polyester. Sizes S–L.
Product Description
The Story Sweatshirt is unlike anything else in your closet. The puffed quilted fabric gives it a beautifully textured, three-dimensional look that's instantly striking, while the off-the-shoulder neckline adds a romantic, feminine touch to what is otherwise a classic pullover silhouette. In a warm light camel colorway, it's endlessly versatile — dressed up or dressed down, this sweatshirt always makes an impression. The 80% cotton, 20% polyester blend keeps it soft, breathable, and comfortable to wear all day.
Key Features
- Off-the-shoulder neckline
- Puffed quilted fabric
- Pullover silhouette
- Light camel colorway
- 80% Cotton, 20% Polyester
- Sizes S–L
Fit + Fabric
Relaxed pullover fit with off-the-shoulder neckline. 80% Cotton, 20% Polyester. Puffed quilted texture.
Styling Suggestions
The light camel colorway pairs beautifully with ivory, cream, denim, chocolate brown, and black. Style The Story Sweatshirt with high-waisted jeans and sneakers for a chic casual look, or pair it with wide-leg trousers and mules for an elevated daytime outfit. The off-the-shoulder neckline is stunning with simple stud earrings or a delicate chain necklace. Layer it over a fitted long sleeve for extra warmth while keeping the off-shoulder look.
Notes from Natalie
This sweatshirt is SO cool and unique — I have never seen anything quite like the puffed quilted fabric before and it is just stunning in person! The off-the-shoulder neckline makes it feel so romantic and feminine, and the light camel color is warm and gorgeous. It's one of those pieces that people are going to stop and ask you about every single time you wear it. I am completely obsessed!
- $8.99 FLAT RATE SHIPPING. FREE SHIPPING ON ORDERS $100+.
- FREE IN-STORE PICKUP AVAILABLE IN MANCHESTER OR ELKADER, IOWA
