The Jilly Cardigan
Finery Return & Exchange Policy
We want you to love what you ordered! If something isn’t quite right, we’re here to help make the process smooth and stress-free.
Return Eligibility
• Returns are issued as store credit only.
• Items must be unworn, unwashed, unaltered, and free of odors, deodorant marks, perfume, or makeup.
• Original tags must be attached.
• Returns must be initiated within 14 days of your order’s delivery date.
• Once approved, items must be shipped back within 7 days.
Final sale items cannot be returned, including:
• Clearance/markdown styles
• Jewelry, hats, intimates, bodysuits
• Holiday/seasonal items
• Gift cards
Exchanges
We are happy to offer exchanges for the same item in a different size, pending availability.
If the size you need is no longer in stock, you may return the item for store credit.
How to Request a Return (Shopify Instructions)
You can start a return directly through your Finery account.
Option 1: Start the Return From Your Account
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Visit shopfineryfashion.com and log in to your customer account.
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Navigate to Orders.
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Select the order that contains the item(s) you'd like to return.
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Click Request Return and follow the prompts.
Option 2: Start the Return From Your Order Email
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Open your order confirmation email.
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Click View My Order.
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Choose Request Return and follow the instructions.
Return Label
Once your return is approved, you will receive a prepaid return shipping label.
A flat-rate return shipping fee of $6.95 will be deducted from your store credit, unless the return is due to an error on our part.
Store Credit
After your item is received and inspected, store credit will be emailed to you as a Finery Gift Card.
Damaged or Incorrect Items
If you received a damaged or incorrect product, please contact us within 3 days of delivery at hello@fineryfashion.com with:
• Your order number
• A photo of the issue
• A brief description
We will take care of the issue promptly.
Lost or Stolen Packages
Once an order has been scanned and accepted by USPS, UPS, or FedEx, it is officially in the carrier’s possession.
Because of this:
• Finery is not responsible for lost, stolen, or mis-delivered packages.
• We cannot refund or replace packages marked delivered by the carrier.
• If your tracking shows “delivered” but you cannot find your package:
– Check with neighbors or household members
– Allow 24–48 hours (packages often show delivered before they arrive)
– Contact the carrier directly to open a missing mail claim
Carrier claim links:
• USPS – https://www.usps.com/help/missing-mail.htm
• UPS – https://www.ups.com/us/en/support/file-a-claim.page
We are happy to help guide you through the claims process, but carriers are responsible for final resolution.
Helpful Tips:
• Ship to a secure location
• Sign up for delivery notifications
• Consider using a P.O. Box if mail theft is common in your area
In-Store Returns
Online orders may be returned in-store at either Finery location.
(Refunds will still be issued as store credit.)
Meet The Jilly Cardigan
Cozy, textured, and impossibly soft — The Jilly Cardigan is fall layering at its very best. The fuzzy knit texture gives it a beautiful, plush feel that customers will reach for every single day, while the tortoise-look buttons and ribbed neckline, cuffs, and hem add polished, elevated details that make this cardigan truly special. In a rich dark chocolate colorway, this is the piece that goes with everything.
Quick Take
A fuzzy knit crew neck button-front cardigan with tortoise-look buttons, dropped shoulders, and ribbed neckline, cuffs, and hem in dark chocolate. 80% nylon, 20% viscose. Available in Small, Medium, and Large.
Product Description
The Jilly Cardigan is everything a great cardigan should be. The fuzzy knit texture is incredibly soft and plush — the kind of fabric that makes customers stop and touch it the moment they see it on the rack. The classic crew neckline and button-front design keep the silhouette clean and timeless, while the tortoise-look buttons add a beautiful, elevated detail that feels intentional and fashion-forward. Dropped shoulders and a hip-length silhouette create a relaxed, flattering fit, and the ribbed detailing at the neckline, cuffs, and hem gives the piece a polished, finished look. The nylon-viscose blend ensures a soft, comfortable hand feel that holds its shape beautifully throughout the day. The dark chocolate colorway is rich, deep, and endlessly wearable from fall all the way through spring.
Key Features
- Classic crew neckline
- Button-front with tortoise-look buttons
- Fuzzy knit texture
- Long sleeves with dropped shoulders
- Ribbed neckline, cuffs, and hem
- Relaxed, hip-length silhouette
- Dark chocolate colorway
- Soft nylon-viscose blend
Fit + Fabric
Relaxed fit with a hip-length silhouette. Available in Small, Medium, and Large. Fabric: 80% Nylon, 20% Viscose — soft, plush, and incredibly comfortable.
Styling Suggestions
Dark chocolate is one of fall's richest, most wearable neutrals — The Jilly Cardigan pairs beautifully with denim, trousers, and floral skirts alike. Wear it open over a fitted tee and straight-leg jeans for an effortless everyday look, or button it up and tuck it into high-waisted trousers for something more polished. The fuzzy knit texture and tortoise buttons photograph beautifully — a great option for in-store displays and content. Layer over a floral midi skirt for a stunning contrast of texture and print, or pair with dark wash jeans and ankle boots for a tonal, elevated look.
Notes from Natalie
The Jilly Cardigan is absolutely gorgeous — the fuzzy texture is so incredibly soft and the tortoise buttons are such a beautiful detail. The dark chocolate color is rich and stunning and it goes with absolutely everything. This one is going to be a customer favorite all season long!
- $8.99 FLAT RATE SHIPPING. FREE SHIPPING ON ORDERS $100+.
- FREE IN-STORE PICKUP AVAILABLE IN MANCHESTER OR ELKADER, IOWA
